BUSINESS OS
Summit Home Services
Today's operating brief

Here's what needs your attention today.

Business OS has reviewed the current business state and ranked the work that may need you.

9items need attention
6high priority

Do now

The most important items to address first.

6
HIGH PRIORITY

New $18,000 lead hasn't been contacted

Eric Walker · Basement Renovation · $18,000

New lead has not been contacted within the configured response window.

Recommended next step Contact Eric Walker. This lead is past your response window and has no recorded follow-up.

Why Business OS surfaced this
What happened

Eric Walker entered the business as a new lead on 2026-08-07, and no outbound contact is recorded.

Why it surfaced

New lead has not been contacted within the configured response window.

Recommended next step

Contact Eric Walker.

Source

Website inquiry

Supporting records

Event from Website inquiry

Business rule

New lead response · Respond to new leads within 24 hours

Validation status

Simulator assumption — not yet research-validated.

HIGH PRIORITY

Accepted $11,000 job hasn't been scheduled

Grace Lee · Bedroom Renovation · $11,000

Accepted work has not been scheduled within the configured window.

Recommended next step Schedule Grace Lee's job.

Why Business OS surfaced this
What happened

Grace Lee's work was accepted, but no job-scheduled event is recorded.

Why it surfaced

Accepted work has not been scheduled within the configured window.

Recommended next step

Schedule Grace Lee's job.

Source

Business records

Supporting records

Event

Business rule

Accepted job scheduling · Schedule accepted jobs within 3 days

Validation status

Simulator assumption — not yet research-validated.

HIGH PRIORITY

New $14,000 lead hasn't been contacted

Marcus Reed · Basement Renovation · $14,000

New lead has not been contacted within the configured response window.

Recommended next step Contact Marcus Reed. This lead is past your response window and has no recorded follow-up.

Why Business OS surfaced this
What happened

Marcus Reed entered the business as a new lead on 2026-08-07, and no outbound contact is recorded.

Why it surfaced

New lead has not been contacted within the configured response window.

Recommended next step

Contact Marcus Reed.

Source

Business records

Supporting records

Event

Business rule

New lead response · Respond to new leads within 24 hours

Validation status

Simulator assumption — not yet research-validated.

HIGH PRIORITY

$6,400 invoice is overdue

Patricia Moore · Interior Painting · $6,400

Invoice is past its due date and no payment is recorded.

Recommended next step Follow up with Patricia Moore regarding payment.

Why Business OS surfaced this
What happened

An invoice for Patricia Moore passed its due date and no later payment is recorded.

Why it surfaced

Invoice is past its due date and no payment is recorded.

Recommended next step

Follow up with Patricia Moore regarding payment.

Source

Accounting

Supporting records

Event from Accounting

Business rule

Invoice overdue · Surface unpaid invoices once they pass their due date

Validation status

Simulator assumption — not yet research-validated.

HIGH PRIORITY

Customer message needs a response

Denise Carter · Roof Repair · $5,200

Customer sent a message requiring a response and no reply is recorded.

Recommended next step Respond to Denise Carter.

Why Business OS surfaced this
What happened

Denise Carter sent a message requiring a response, and no later outbound reply is recorded.

Why it surfaced

Customer sent a message requiring a response and no reply is recorded.

Recommended next step

Respond to Denise Carter.

Source

Text message

Supporting records

Event from Text message

Business rule

Customer message response · Respond to customer messages within 24 hours

Validation status

Simulator assumption — not yet research-validated.

HIGH PRIORITY

Completed work hasn't been invoiced

James Carter · Exterior Door Replacement · $2,800

Completed work has not been invoiced within the configured window.

Recommended next step Create and send the invoice.

Why Business OS surfaced this
What happened

James Carter's job is recorded as completed, but no invoice or payment is recorded afterward.

Why it surfaced

Completed work has not been invoiced within the configured window.

Recommended next step

Create and send the invoice.

Source

Work completion

Supporting records

Work completion record

Business rule

Completed job invoicing · Invoice completed jobs within 24 hours

Validation status

Simulator assumption — not yet research-validated.

Follow up

Important work that should stay moving.

2
MEDIUM PRIORITY

$24,000 estimate needs follow-up

Jordan Blake · Multi-Unit Repair Contract · $24,000

Estimate is past the configured follow-up window with no response or follow-up recorded.

Recommended next step Follow up with Jordan Blake.

Why Business OS surfaced this
What happened

An estimate was sent to Jordan Blake, and no later response or follow-up is recorded within the configured window.

Why it surfaced

Estimate is past the configured follow-up window with no response or follow-up recorded.

Recommended next step

Follow up with Jordan Blake.

Source

Email

Supporting records

Event

Business rule

Estimate follow-up · Follow up on estimates within 3 days

Validation status

Simulator assumption — not yet research-validated.

MEDIUM PRIORITY

Active job has no next step

Rachel Thompson · Bathroom Renovation · $9,700

Active job has no upcoming task or milestone and has gone quiet.

Recommended next step Review project status and establish the next step.

Why Business OS surfaced this
What happened

Rachel Thompson's job is in progress, has gone quiet, and has no upcoming task or milestone.

Why it surfaced

Active job has no upcoming task or milestone and has gone quiet.

Recommended next step

Review project status and establish the next step.

Source

Business records

Supporting records

Event

Business rule

Active job next step · Keep active jobs from going more than 3 days without a next step

Validation status

Product hypothesis — requires research validation.

Keep an eye on

Lower urgency items worth reviewing.

1
LOW PRIORITY

Possible duplicate contact

Christopher Johnson · Possible duplicate contact

Christopher Johnson may duplicate Chris Johnson based on matching phone.

Recommended next step Review the two contact records before merging.

Why Business OS surfaced this
What happened

Christopher Johnson may duplicate Chris Johnson based on matching phone.

Why it surfaced

Christopher Johnson may duplicate Chris Johnson based on matching phone.

Recommended next step

Review the two contact records before merging.

Source

Business records

Supporting records

Person ? matching phone; Person ? matching phone

Business rule

Business review · No owner-facing rule description is configured

Recent activity

Recent activity across your business.

Maria Rodriguez Kitchen Remodel
New inquiry received Looks good. Let's move forward.
Received 23 days ago +1

Response sent

Sent 28 days ago

Robert King Handrail Repair
New inquiry received Thanks again!
Received 24 days ago
Samuel Wright Deck Repair
Response sent
Sent 24 days ago +1

Response sent

Sent 30 days ago

Alicia Green Bathroom Repair
Response sent
Sent 24 days ago +1

Customer message received

Received 24 days ago